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Support FAQ

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Q: How do I contact Technical Support?

A: Technical support may be contacted at 1-888-838-3222 option 2 or through email at techsupport@cepheid.com.


Q: What information do I need to provide when contacting technical support?

A: Please provide:

  • Name
  • Institution
  • Contact Information
  • Instrument Serial Number


Q: Where do I find the serial number?

A: The serial number can be found in several places. These include the back of the instrument where the power cord is attached, in the maintenance screen when the instrument is connected, and at the bottom of the run report.